Easy returns and exchanges

- Free exchange - send an email to our customer service at info@shapeit.dk
- 30 day right of withdrawal
- Return in store for online order: Hillerød (Vølundsvej 19C)

How to return

Send an email to our customer service at info@shapeit.dk who will then help you with returns or exchanges. If you want to return, you must use our return label, which deducts DKK 50 from the refund amount. Our return label is with insured parcel post, and you are therefore insured if your return package should get lost during shipping.

Pack your goods securely and put the return label on the package. The package can be handed in at the places that receive packages to be sent with Postnord.

Before sending back

  • For hygienic reasons, we cannot exchange or return panties. It is also not possible to return or exchange food.
  • We expect the item to be in the same condition as when we sent it
  • You may lose your purchase amount, in whole or in part, if: You have actually used the product, there are years or marks on the product, the item smells of smoke or detergent/perfume